Privacy Policy

Privacy Policy

Effective Date: March 16, 2026

Martirosian Heating & Cooling LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide through our website, forms, phone calls, emails, and text messaging services.

1. Information We Collect

We may collect the following personal information:

• Name

• Phone number

• Email address

• Service address

• Billing information

• Appointment and service request details

• Information you provide through forms, calls, emails, and text messages

We may also collect limited website usage data such as IP address, browser type, device type, and pages visited.

2. How We Use Your Information

We may use your information to:

• Respond to inquiries and service requests

• Schedule and manage appointments

• Send appointment reminders and service updates

• Provide estimates, invoices, and support

• Send follow-up communications

• Send promotional messages if you have opted in

• Improve our website, services, and customer experience

• Maintain records and comply with legal obligations

3. Text Messaging Communications

If you opt in to receive text messages from Martirosian Heating & Cooling LLC, you may receive messages related to:

• Appointment reminders

• Scheduling updates

• Technician dispatch notifications

• Service updates

• Estimate and invoice follow-ups

• Customer support

• Occasional promotional offers

Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying STOP.

For help, reply HELP.

4. Consent to Communications

By submitting your information through our website or other contact methods and checking the applicable consent box, you agree that Martirosian Heating & Cooling LLC may contact you by phone, email, and text message regarding your inquiry, appointments, services, and promotional communications where permitted by your consent.

Consent is not a condition of purchase.

5. Sharing of Information

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

We may share your information with trusted service providers only as necessary to operate our business, such as:

• Scheduling and dispatch software providers

• CRM platforms

• Payment processors

• Email and messaging providers

• Website hosting providers

These providers may only use your information to support our business operations.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of data transmission or storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain records, comply with legal obligations, resolve disputes, and enforce agreements.

8. Your Choices

You may:

• Opt out of marketing emails by using the unsubscribe link

• Opt out of text messages by replying STOP

• Contact us to update or correct your information

9. Cookies and Tracking

Our website may use cookies or similar technologies to improve website functionality and analyze traffic. You can manage cookie settings through your browser.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

11. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

13. Contact Information

If you have any questions about this Privacy Policy, please contact:

Martirosian Heating & Cooling LLC

7230A Howells Ferry Rd

251-323-8522

[email protected]

martirosianair.com